Frequently Asked Questions
How long does shipping take?
Orders are processed and shipped within 1-2 business days. Standard delivery typically takes 5-10 business days depending on your location.
How can I track my order?
Once your order ships, you will receive a tracking number via email. You can also use our Track Your Order page to check the status of your shipment at any time.
What is your return policy?
We accept returns within 30 days of delivery. Items must be in their original condition. To initiate a return, please contact us at mrtraedpte2026@outlook.com with your order number.
Are your products dishwasher safe?
Care instructions vary by product. Please refer to the Usage and Care Tips section on each product page for specific guidance.
Do you ship internationally?
We currently ship within the United States. We are working on expanding to additional regions and will announce new shipping destinations as they become available.
How do I contact customer support?
You can reach us at mrtraedpte2026@outlook.com. Our team is available Monday through Friday, 9:00 AM to 5:00 PM EST, and we typically respond within one business day.
Can I change or cancel my order?
If your order has not yet shipped, we may be able to make changes or cancel it. Please contact us as soon as possible at mrtraedpte2026@outlook.com with your order number.