Shipping Policy
Order Processing
All orders are processed within 1-2 business days. Orders placed on weekends or holidays will be processed on the next business day.
Shipping Times
Standard shipping typically takes 5-10 business days from the date of dispatch. Delivery times may vary depending on your location and carrier conditions.
Shipping Costs
Shipping costs are calculated at checkout based on the weight and dimensions of your order and your delivery address. The exact shipping fee will be displayed before you complete your purchase.
Order Tracking
Once your order has shipped, you will receive an email with a tracking number. You can use this number to monitor your shipment progress through the carrier website or our Track Your Order page.
Delayed or Lost Shipments
If your order has not arrived within the estimated delivery window, please contact us at mrtraedpte2026@outlook.com. We will work with the carrier to locate your package and ensure it reaches you.
Incorrect Address
Please ensure your shipping address is correct at checkout. We are not responsible for orders delivered to an incorrect address provided by the customer. If you notice an error, contact us immediately and we will do our best to update the address before shipment.
Damaged Items
If your order arrives damaged, please contact us within 48 hours of delivery with photos of the damaged item and packaging. We will arrange a replacement or refund as quickly as possible.